Return and Exchange Policy

Ombray believes in a hassle-free shopping experience. We provide a "100% Customer Satisfaction Program" for our esteemed customers. We stand by you before and after your purchase. To ensure transparency, please familiarise yourself with the following terms & conditions before making a purchase.

Exchange Policy

Products purchased during sales with a discount, coupon, or gift voucher, are non-returnable, non-refundable & non-exchangeable. Please ensure you have consulted the size chart carefully for sale products. Size Exchange: Should you face any size-related issues with the product delivered, please email us at [Your Company's Support Email] within 24 hours from the delivery date. If reverse pickup is available in your area, we will arrange a pickup from the delivery address and resend the product. The reverse pick-up charges are to be borne by the customer (amount to be decided by the company). Please note that reverse pick-up might only be available for some areas. In this case, the customer is asked to send the product back with their name and mobile number on it. Exchanges are allowed for size issues only. If the desired size of the product is not in stock, a credit note will be issued to the customer. Damaged/Wrong Delivery: In case of a damaged/defective product or if an incorrect item has been sent, please inform us within 24 hours of delivery. We will replace the product as soon as possible.

Cancellation Policy

Prepaid orders are not eligible for cancellation

Cash on Delivery orders can be cancelled within 24 hours of the order. Please contact us at ombraymarketing@gmail.com to request a cancellation.

Return

If you receive a defective, damaged, or incorrect item, we are here to help. Please reach out to our dedicated support team via WhatsApp at +91 9982099678 or mail ombraymarketing@gmail.comn within 24 hours of receiving your order. We will guide you through the return process and arrange a pickup from your address for the damaged or incorrect product.

International Shipping and Returns

Ombray ships to various countries (to be specified by the company). Please note that international orders are not eligible for returns, cancellations or exchanges. For tracking, please email us at ombraymarketing@gmail.com. All applicable import duties, customs, and local sales taxes levied by the country of delivery address will be charged to the customer at delivery time.